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Frequently Asked Questions - FAQs

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  • Purchase & Payment

    All you need to know about purchase and payment options.
    • What do I do to place an order?

      Our ordering process is lightning fast and intuitive, taking only a couple of minutes from start to finish. Order now by visiting MediNinja.ca, by signing on to our online chat, or by talking to one of our helpful customer service representatives.

      MediNinja.ca:
      You can view and purchase our complete catalogue of items online at MediNinja.com. To streamline your experience, each product's page has a listing of all the key features and details. Simply find the item you want and click the Add to Cart button. Once you're done shopping, click the Checkout button. Our secure one-step checkout system is easy-to-use, and there is absolutely no registration required!

      Customer Service Representative:
      We have a team of friendly, knowledgeable representatives ready to take your call. Any time you want to place an order with a representative, all you need to do is call 0800 411 8067.

    • How can I pay?

      We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept personal checks, money orders, PayPal, and all MasterCard and Visa debit cards

    • I'm worried about the security of my financial details: Should I be concerned about making an order through MediNinja.ca?

      MediNinja.ca is secured with top-grade 256-bit SSL certificate, the golden standard for top-notch online financial security. This layer of security encrypts sensitive financial information used on our website for safe and secure transactions.

      Additionally, we direct all credit card information to our payment processor, and never store your sensitive credit card information on our servers. Your security is our topmost concern.

      MediNinja PCI Compliance:
      MediNinja.ca meets the current stringent requirements pursuant to being accorded full PCI compliance. The PCI Compliance protocol is an international information security standard of high repute designed and implemented by the Payment Card Industry Security Standards Council.

    • Does MediNinja accept any insurance plans?

      Unfortunately, MediNinja.ca does not accept insurance. You can contact your insurance provider to find out if you have any options that are covered. However, most of the time MediNinja ends up being the most affordable option.

    • I forgot my password. Now what?

      Not a problem! Go to our site, click "Forgot Your Password?" and then simply follow the instructions.

    • I saw something about a Wish List. What's that?

      The Wish List tool allows you to track products that interest you while you are browsing our site. While shopping, simply click "Add to Wish List," and that item will become part of your Wish List. What a great way of sharing with your friends and family what you want and need!

      You can go to our site and start your Wish List immediately.

    • Can I use guest checkout without having to registration?

      Of course! You can use our easy one-step checkout to purchase from our web store. There is no registration needed.

      You can also use your social network profile such as facebook or twitter to make purchase directly.

    • What if I need information about the details of MediNinja products?

      There are detailed descriptions of all MediNinja products on our website. We also have comparison pages, which is dedicated to giving you a comparison between our products and others like it. If you still have questions, you can contact us by phone, e-mail, or chat. We are always happy to answer any questions you may have.

  • Shipping, Tracking, and Delivery

    Find out shipping options, processing time, estimated delivery time, and package tracking as well as international shipping information.
    • Can you waive my shipping charge?

      We offer FREE SHIPPING on all orders of £40 or more.
    • What kind of shipping do you offer?

      In order to ensure your package arrives by the delivery date that we estimate, MediNinja uses multiple carriers, all of the highest standard. Most orders are sent standard delivery - Super Saving Shipping(SSS), but for faster delivery you may choose to upgrade shipping options for most items at an additional cost. To upgrade your shipping, make your selection on the Shipping Method page during checkout.

      Note: Due to restrictions for certain products in certain delivery destinations, no all shipping methods are available for all products.

    • How long will it take for my order to ship out?

      It will take 4 to 48 hours for your order to be processed. We will then inspect and test your order before packing it and shipping it out. MediNinja goes to extensive efforts to ensure our customers are 100% satisfied.

    • When will my order arrive?

      Before you submit your order, you will receive an estimated delivery date as a part of your checkout information. Each order is unique, so the information provided below should only be used as a guide. The estimated delivery date and tracking number for your order will provide the most accurate information.

      To guarantee that your order is delivered on time, we work with the best carriers, like DHL, FedEx, and UPS, in addition to your postal service.

      Bear in mind that our goal is to get the product to you as quickly as possible.

    • I do not want to send the order to the address on my account profile: Can I send the order to a different address?

      Yes, you can send your order package to an address that is different from the permanent shipping address appended on your profile page.

      To forward your order package to the new address, you can either choose to select an address which you previously added to your Address Book, or you can create a new address. You will receive a prompt to make either selection during the checkout process when you order online or through a customer service representative (by phone). To pull up an address quickly in the future, you can save the new address to your Address Book.

    • How does shipping work domestically and internationally?

      MediNinja ships to all areas domestically.

      There may be an additional fee to ship orders outside of the Canada, with prices determined by your location. Applicable price changes will be made to your purchase at checkout.

    • Can you ship my order to a P.O. box or to a military APO/FPO address?

      Most items can be shipped to a P.O. box or military APO/FPO address. Some restrictions may apply.

    • If mine is an international order, will I get a custom fee charge?

      Additional fees may apply depending on the country, like independent carrier fees or custom fees. Your branch office of the postal service or your local customs office can inform you of applicable fees regarding the kind of merchandise you intend to order.

    • Can an international package be marked as a "GIFT"?

      Packages marked as "gift" are charged less in taxes or may even be tax free. During the check-out process in the "Add a note to your order" field, you can indicate that you would like your package designated as a gift.

      Your local customs office can tell you the rules and regulations regarding "gift" packages. They can also explain how such a designation affects charges like taxes, tariffs, and duties.

      If abuse of the "gift" label is suspected, your package could be delayed at customs.

      We indicate that all "gift" orders are eight dollars per item. For example, your order will be declared as $24.00 in value if you order three (3) gift items.

  • Returns, Refund, and Exchanges

    Risk free shopping experience.
    • What is your return policy?

      Because MediNinja wants you to be completely satisfied with your purchase, we make it easy for you to return and replace items.: Besides our Hearing Aids 45 Days Risk Free Guarantee , if you're not satisfied with your purchase for any reason, our return policy allows you to send us the merchandise within 30 days of the date you received the package for either an exchange or a refund of the purchase price, excluding the original shipping and handling fees. If an item is defective or if we made an error, we will refund original shipping and handling fees on returns. However, for any other returns, the original shipping and handling fees cannot be refunded.. Purchases from MediNinja are subject to our General Terms and Conditions of Use and to our Privacy Policy, all of which can be found at the bottom of our home page.

    • Is the return policy different for hearing aids?

      Yes. We offer a 45-day money back guarantee on newly purchased hearing aids from us. With such a special product, we need a slightly modified policy.

      The guarantee begins on the date that the hearing aids were shipped, or the postmark date, and can only be used to return hearing aids that have a return postmark date within 45 days of the shipping postmark date.

      We want you to know that there's no risk involved with trying our products. We are here to help!

    • How do returns work?

      Returning an item is as easy as 1-2-3.

      • Step 1: Start your return. Go to our Online Returns Center and fill out the return form to obtain a Return Merchandise Authorization (RMA) Number.
      • Step 2: Prepare your return. Upon obtaining your RMA, package your hearing aid(s) securely along with any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box with added padding such as packing bubbles or newspaper, and attach your return label to the package.
      • Step 3: Ship your return. Mail the package to the address indicated on the online return form. To ensure on-time delivery, please acquire a tracking number for your package. We cannot be held responsible for items that are lost or damaged in transit, and we cannot accept damaged items as returns. Packages must be returned prepaid; we do not accept COD.

      Please allow 10 to 14 days for the processing of your return. For returns, value will be applied to your credit card upon processing. Please be aware that this value may not appear on your statement for one to two billing cycles. Unfortunately, we cannot cover return shipping.

    • Where can I check the status of my return?

      Checking on the status of a return is super easy! To access information about your return, visit Check your Order Status online.

    • What is your policy for exchanges?

      If you're not satisfied with your purchase for any reason, you can exchange the merchandise within 30 days of the date you received it.

  • Warranty Replacement and Repair

    Peace of mind protection for your purchase.
    • What kind of warranties do you offer?

      Most of our products come with a 12-month warranty that covers manufacturing defects. This warranty will not cover devices that have been modified or damaged by the user.

  • Hearing Aid Information

    Common questions about hearing loss, hearing aids, and technology toward better hearing.
    • Why are your hearing aids so reasonably priced?

      We keep things simple. Others bundle services, such as offering unlimited checkups or free batteries. Overhead costs like those get passed on to you, the consumer, in the form of higher prices. MediNinja eliminates extra expenses by conducting business online and offering only the essentials. Our hearing aids aren't inexpensive due to lack of quality. On the contrary, made in Europe, our digital hearing aids are usually sold for £2,000 - £3,000 in traditional clinics.

    • What is the definition of a hearing aid?

      The AMA Dictionary's definition of a hearing aid is "a small electronic apparatus that amplifies sound and is worn in or behind the ear to compensate for impaired hearing." Hearing aids are medical devices used to help people who suffer from hearing loss. These devices amplify sound, allowing the individual using it to communicate easier with others. Not only can a hearing aid improve balance, but it can also help your career as well as your social life.

    • How do I know if I am in need of a hearing aid?

      It is highly recommended that you have a hearing test done by a licensed professional, who can determine whether or not you are in need of a hearing aid.

    • Is hearing loss common?

      Interestingly, hearing loss is the third most prevalent chronic health condition after arthritis and cardiovascular disease. Clearly, if you're experiencing hearing loss, you are not alone. As an example, nearly 1 out of every 4 adult Canadians reports having some hearing loss. 46% of people aged 45 to 87 have hearing loss. 90% of people with hearing loss can improve communication with a properly fitted hearing aids.

    • I have hearing loss: Will hearing aids bought from MediNinja work for me?

      We stock hearing aids that adhere to international standards, have undergone appropriate testing, and have necessary licensure so individuals with hearing loss can use them. If you have hearing loss that necessitates the use of a hearing aid, our hearing aids will work for you.

    • Are MediNinja hearing aids pre-programmed? Or will I have to adjust them?

      All of MediNinja's hearing aids are ready to use as soon as you receive them. We have them pre-programmed, optimized for most of people and listening environments.

    • I heard something about an adjustment period with the usage of hearing aids: Is this true?

      Yes, normally you would experience an adjustment period ranging from a few days to a few weeks when first using hearing aids due to the rapid improvement in sound quality and clarity.

    • Are there advantages that come along with wearing a hearing aid?

      There are many benefits that come along with improving your hearing. A recent study has shown the differences in people who wear their hearing aids as opposed to people who do not wear them as often. The results of this study are as follows:

      • People who wear their hearing aids were much more successful in their careers. It seems that colleagues see the use of a hearing aid to be a sign of determination.
      • It has been proven that people who wear hearing aids are less likely to be discriminated against.
      • Hearing aids have been proven to improve the users overall quality of life. Studies have shown that wearing a hearing aid can greatly reduce, stress, frustration and paranoia. A hearing aid can help you maintain your emotional stability as well.
      • Most people relate the use of a hearing aid to mental stability, as opposed to someone who refuses to wear one.
      • The participants in this survey who religiously wore their hearing aids, reported better overall health.
      • The ability to follow everyday conversations with ease, significantly improves the users quality of life.

    • I use glasses already: Would I be able to wear your hearing aids with my glasses?

      Individuals who already wear glasses are always welcome to use our hearing aids. All models of hearing aids we stock are fully compatible with glass frames.

    • Will moisture destroy a hearing aid?

      Our hearing aids feature a nano-coating, which makes them somewhat resistant to moisture. However, they are not fully waterproof. In other words, they will withstand being caught in the rain, but they cannot be worn in a pool or shower.

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